Privacy Policy
At lyraviqelos, we believe your privacy deserves more than just legal compliance—it deserves genuine respect. This policy explains how we handle your personal information when you use our investment education platform, because transparency shouldn't be buried in confusing legal language.
Information We Collect
When you create an account or browse our educational content, we collect information that helps us provide personalized learning experiences. This includes your name, email address, and learning preferences. We also gather technical data like your IP address and device information—standard stuff that helps keep our platform running smoothly.
Personal Information
We don't collect sensitive financial information like bank account numbers or social insurance numbers unless specifically required for verification purposes. Your learning journey data helps us recommend relevant content, but you control what you share with us.
How We Use Your Information
Your data powers the educational experience we provide. We use it to customize learning paths, send relevant course updates, and improve our platform based on how people actually learn about investing. Think of it as fuel for making financial education more accessible and effective.
We never sell your personal information to third parties. Period. Any data sharing we do is limited to essential service providers who help us deliver educational content, and they're bound by strict confidentiality agreements.
Data Storage and Security
Your information lives on secure servers in Canada, protected by industry-standard encryption and security measures. We regularly audit our systems and work with security experts to stay ahead of potential threats. Because let's face it—data breaches are embarrassing for everyone involved.
Security Measures
We implement AES-256 encryption for data transmission and storage, maintain regular security audits, and limit access to personal information on a need-to-know basis. Our team receives ongoing security training to prevent human error—often the weakest link in data protection.
We retain your personal information for as long as your account remains active, plus three years afterward for legal compliance purposes. After that, we securely delete your data unless you've specifically requested longer retention for accessing historical course materials.
Your Rights and Choices
Under Canadian privacy law, you have significant control over your personal information. You can request to see what data we have, ask us to correct mistakes, or tell us to delete everything. We aim to respond to these requests within 30 days—usually much faster.
To exercise these rights, simply email our privacy team at info@lyraviqelos.com with your request. We might ask for identity verification to protect your information from unauthorized access—standard procedure that protects everyone.
Cookies and Tracking
We use cookies to remember your login status and learning preferences. Nothing sneaky here—just the technical bits that make the website work properly. You can disable cookies in your browser, though some features might not work as smoothly.
Types of Cookies We Use
We don't use advertising tracking cookies or share your browsing data with ad networks. Our focus stays on education, not monetizing your online behavior through targeted advertising.
Third-Party Services
Sometimes we work with other companies to provide specific services—email delivery, payment processing, or video hosting for our courses. These partners only receive the minimum information needed to do their job, and they're contractually obligated to protect your data just as seriously as we do.
We carefully vet all service providers and regularly review their security practices. If a partnership ends, we ensure any shared data is properly returned or securely destroyed according to our data retention policies.
International Data Transfers
Your personal information primarily stays within Canada, but some of our trusted service providers operate servers in other countries with strong privacy protections. When international transfers happen, we ensure adequate safeguards are in place through standard contractual clauses and privacy shield frameworks.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our services or legal requirements. When significant changes occur, we'll notify you by email and post the updated version on our website. The effective date at the top tells you when the current version was last modified.
Minor clarifications or formatting changes might happen without notification, but anything that affects how we handle your personal information will always include proper notice and, where required by law, your explicit consent.